Duties & Taxes

Do I Have to Pay Import Duties and Taxes?
Taxes and Duties on Orders

For customers within the UK, VAT is included in your purchase and clearly displayed at checkout. The price you see is the price you pay — no hidden fees.

For international orders (outside the UK), any applicable local taxes and import duties are the responsibility of the customer. These charges are determined by the customs authority in your country and may vary depending on the value and type of goods.

In some cases, we may offer an option to pre-pay duties and taxes during checkout. If available, this will be clearly shown when you select your shipping method. If it is not shown, this means you will need to pay these fees directly to your local customs authority upon delivery.

Important for International Customers:
Customs policies differ widely between countries. All international orders (outside the UK) are shipped VAT-free, and you, the customer, are fully responsible for any additional import charges. We strongly recommend contacting your local customs office for detailed information on your country’s regulations and potential costs.

Your Responsibility:
It is your responsibility to ensure that the items you order can legally be imported into your country. This includes checking for any restrictions on nicotine products or limitations on quantities.

Customs Charges:
Any customs charges, handling fees, or import duties imposed during the shipping process are not included in our prices and must be paid by you, the recipient.

Delivery Delays:
Please note that international shipments may be subject to customs inspections, which can cause delays beyond our control. We recommend allowing extra time for delivery, especially for non-UK orders.

Check Before You Order:
To avoid unexpected charges or issues, we advise all international customers to check their country’s import regulations before ordering. Being prepared helps ensure a smoother delivery process.